Frequently Asked Questions
Home2stay was founded by Rahim Lakhani, who combined his three areas of expertise: accessibility, medical equipment, and construction, to form the company to what it is now. The team has over 20 years of expertise in accessibility and universal design, and we are passionate about bringing solutions to make your space safer and more inclusive for people of all ages and abilities.
We have the nationally-recognized Quality Assurance Program (QAP) certification from National Mobility Equipment Dealers Association (NMEDA), a non-profit trade association made up of auto mobility dealers, industry partners and rehabilitation professionals dedicated to helping folks with disabilities drive or be transported safely.
Home2stay is a certified distributor and installer of the following brands: Bruno, Guldmann, Handicare / Prism, Arjo, BraunAbility, Best Bath Systems, Roll-A-Ramp, Grabcessories, etc.
Meet the friendly faces behind Home2stay here.
Yes, we do! We love working with commercial establishments in creating more accessible and welcoming spaces in the community.
Please note that public spaces require specialized products that are designed for heavier usage. If you want to improve your business space, please set up a consultation schedule with us by submitting an INQUIRY FORM or sending an email to info@home2stay.ca.
To access our INQUIRY FORM, please refer to the INQUIRIES button on the top-right corner of every page or visit our CONTACT page and click the REQUEST FOR A FREE ASSESSMENT button.
You can reach out to us by phone, email, or by sending us an online form. In case you have trouble filling up a long form or sending emails, you can also request for a CALL BACK from us. Check out our complete contact details and forms HERE.
You may also drop by any of our showroom locations at: 148 West 6th Ave, Vancouver, BC, V5Y 1K6 and 305-1515 Broadway St. Port Coquitlam, BC. We recommend that you call us before your visit so we can make sure that there's someone to assist you.
We offer the following product categories: Stair Lifts, Grab Bars, Safety Poles & Rails, Bath Tubs, Walk-In Baths, Bathroom Conversions, Elevators and Porch Lifts, Ceiling Lifts, Access Ramps, Automotive Solutions / Wheelchair Lifts, Shower Seats, etc.
Please check this link for our product catalogue. In case you are looking for other products, please send us a message and we'll check if we can get them for you.
We serve the following areas: Vancouver, Surrey, Abbotsford, Richmond, Coquitlam, Tricities, Mission, Delta, Pitt Meadows, Burnaby and other nearby areas.
Yes, they do. Grab bars have a 1 year-warranty for parts and installation, while mechanical products such as stairlifts, porch lifts, elevators and ceiling lifts come with a 6-month labor warranty from Home2stay. For product warranty, these are different based on the terms of the manufacturer. Contact us to inquire about specific products.
If you are looking for simple accessibility solutions such as grab bars, tub cuts, safety poles and bars, we can get them to you in a day or two via the Home2stay Express service.
Simply fill up the Home2stay booking form and one of our teammates will get back to you within 4 business hours. You only need to pay after installation is done!
Our ASSESSMENT is worth $150, but we are currently offering it for FREE.
The assessment is usually done in your place, but for your convenience, we can also do it via a video call. Please check the video call option on the FREE ASSESSMENT FORM, should you prefer to have it via video call. To access the FREE ASSESSMENT FORM, please click FREE ASSESSMENT button on the upper right corner of every page, or go to our CONTACT US page.
This is how the FREE ASSESSMENT works:
We recommend an annual preventive maintenance (PMS) for mechanical accessibility equipment, such as stair lifts, vertical porch lifts (VPL), elevators, ceiling lifts, automotive solutions, bath lifters, etc. To schedule your annual PMS, please call us at 604.259.1211 or email us at info@home2stay.ca.
You may also leave us an INQUIRY FORM by clicking the button on the upper right corner of every page or by going to our CONTACT US page.
Items available for monthly rental are: ramps (modular, folding, threshold), shower bays, bath lifts, and ceiling track lift motors.
Straight stair lifts are available for minimum of 4 months rental.
STEPS:
Check the list of items available for rental.
Call Home2stay at 604.259.1211 or submit a FREE ASSESSMENT FORM.
Wait for your installation schedule.
Pay for the following upon installation: setup fees, removal fees, first month rental fee. Succeeding periods will be automatically charged monthly via your preferred payment method.
Please check this page for the summary of our rental terms and prices.
Thank you for confirming your quote! We are looking forward to serving you.
Here are the next steps:
a. We will ask you to provide details for your preferred mode of payment
b. We will finalize your service schedule
c. Installation to be done
d. Payment upon installation
Installation can take a minimum of 2 hours for simpler projects such as grab bars and tub cuts, and as long as 8 hours for more complicated works. Length of time varies from job to job.
Please see below for the average estimates, depending on the equipment:
Straight Stair Lifts- 2 to 4 hours
Curved Stair Lifts- 4 to 6 hours
Ceiling Track Lifts- 5 to 8 hours
Automotive Solutions- 2 to 8 hours
Access Ramps- 2 to 4 hours
We accept the following modes of payment:
a. Credit card (VISA, Mastercard) - For your convenience, we can process your credit card online. Please ask us for the encrypted payment link.
b. Debit card & cash payments - Please visit our office for processing.
c. Cheques - Payable to Home2stay Accessibility Ltd.
d. E-transfers - Please send to accounting@home2stay.ca
Yes, our technicians and/or salesperson will give you, your caregiver, or the user/s a comprehensive introduction to the operation and maintenance of the equipment. Additional training can be requested if the main user or caregiver is not on site after the installation is completed. This can also be done via video call, for your convenience.
We will do our best to go over everything at the end of each installation, to ensure that you know how to use the products safely and accurately.
Please check out our GUIDES page for the user manual of the different accessibility solutions we have.
We'd love to help. However, to ensure the quality and integrity of the products, we only install items which were purchased directly from us.
For your convenience, we recommend getting your product + installation from Home2stay. Please feel free to browse through our PRODUCTS page. If you are looking for a specific product not included in our catalog, please give us a call at 604.259.1211 or send us a message, and we'll check if we can source it for you.
Each individual and space are different, and we customize our recommendation based on your specific requirements.
To get our expert recommendation customized to your needs, please fill up the FREE ASSESSMENT form, and we'll schedule a visit to your space. For your convenience, we can do the assessment via a video call (please check the video call option when you fill up the FREE ASSESSMENT form).
You can also get our ebook "The Ultimate Guide to Aging in Place," where we provide answers to some of your most common aging in place and home accessibility questions. You can get this ebook for FREE by signing up for our newsletter - please provide your name and email address below.
Each project is different. To give you a quote customized to your needs, we would be happy to visit your space for a no-obligation FREE ASSESSMENT. Book your schedule here.
Each local municipality has their own policies regarding permits and requirements for space renovations. If you live in any of the areas we serve (Vancouver, Surrey, Abbotsford, Richmon, Coquitlam, Tricities, Mission, Delta, Pitt Meadows, Burnaby or other nearby areas), we can offer some guidance regarding your municipality's process. Please give us a call and we'll be happy to assist you.
Though some semi-permanent installations such as folding / short ramps, threshold ramps and suction grab bars are simpler to install and can be installed by anyone, most other accessibility / mobility equipment should be installed by a certified or experienced technician to ensure the safety of the user.